Coverart for item
The Resource Increasing taxpayers' use of self-service channels

Increasing taxpayers' use of self-service channels

Label
Increasing taxpayers' use of self-service channels
Title
Increasing taxpayers' use of self-service channels
Subject
Language
eng
Summary
This report sets out an approach that revenue bodies can take to increase the use of selfservice channels. It proposes a framework for the evolution of digital services - from static information on a website, to interactive and transactional services, through to seamless services where there is little or no need for the taxpayer to interact with the revenue body. To support the framework, examples are provided of initiatives designed to shift taxpayers' to digital self-services. The report recognises that effective self-services, which are valued and used by taxpayers, cannot be delivered in isolation. Revenue bodies must articulate their vision for service delivery, utilising contemporary technology and aligned to the broader whole-of-government context for service delivery to citizens and businesses. The service experience must be co-designed with taxpayers so their needs are met, systems are intuitive to use and self-service becomes the channel of choice. Take up should be actively promoted and taxpayers consistently directed to self-service channels. Revenue bodies should also consider offering incentives and/or mandating usage, significantly reducing the use of costly traditional channels, as well as partnering with tax intermediaries and third party providers to help taxpayers make the shift to self-service channels. This report highlights opportunities to make significant improvements to the way revenue bodies offer services in the future - supporting a seamless or "no need for service" experience for taxpayers
Geographic coverage
International
Index
no index present
Language note
English
Literary form
non fiction
http://library.link/vocab/subjectName
  • OECD
  • tax authorities
  • automation
  • electronic filing
Label
Increasing taxpayers' use of self-service channels
Instantiates
Publication
Extent
87 p.
Isbn
9789264223288
Isbn Type
(pdf)
Label
Increasing taxpayers' use of self-service channels
Publication
Extent
87 p.
Isbn
9789264223288
Isbn Type
(pdf)

Library Locations

    • IBFD Library AmsterdamBorrow it
      Rietlandpark 301, Amsterdam, 1019 DW, NL
      52.3736660 4.9336932
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